We want to keep the Lighthouse Keeper’s Cottage at Noss Head safe and comfortable for everyone and this page explains our Terms and Conditions and Dos and Don’ts which help that happen.
By making a Booking with us, you confirm that you and everyone in your party accept these Terms and Conditions and will comply with them and with the Do’s and Don’ts.
Terms of booking
Bookings, payments and cancellations
This section covers bookings made via our website.
Bookings and payments
- 25% non-refundable deposit – paid when you make your booking
- Balance – paid 8 weeks before your holiday
- Bookings made less than 8 weeks in advance will be charged in full
We reserve the right to cancel your reservation if we don’t receive the full balance on time.
You can cancel your booking on the website or by emailing firstname.lastname@example.org, but not by phone or post.
Cancellation charges are as follows:
- More than 8 weeks prior to arrival – your deposit of 25% is non-refundable but we will return any balance already paid
- 4-8 weeks before arrival – 50% is non-refundable
- 2-4 weeks before arrival – 75% is non refundable
- Less than 2 weeks before arrival – we are unable to provide a refund
Methods of payment
Payments can be made by Visa or Mastercard card on our website.
We do not provide refunds if your travel plans are disrupted (eg by bad weather, road closures, cancelled services); please check your travel insurance covers you for this.
If the Lighthouse Keeper’s Cottage becomes unavailable after you have booked (for example because of flood damage) we will give you a refund up to the total amount that you have already paid and we will make every effort to find alternative accommodation in the area for the same period or other acceptable dates.
Housetrained dogs over 12 months old are welcome by prior arrangement at a charge of £20 per dog per visit. The Cottage is surrounded by farmland and is near open water and cliffs and may not be suitable if you have a young or excitable dog.
Damage, insurance and liability
This section and all the following sections apply to all bookings.
Size of party
No more than 6 people (adults and children) may stay at the Lighthouse Keeper’s Cottage at any one time. If more than six people stay in the Cottage, your booking may be cancelled and you may be asked to leave with no refund made.
Problems or complaints
Please tell us straight away about any problems; we will try to put things right as soon as we can for you and for our next guests but we rely on trusted local trades people who may not be available at short notice, overnight or at the weekend. Sometimes replacement items are not available locally which can cause delays.
We cannot consider compensation for complaints raised after you leave or if you won’t let us try to remedy matters during your stay.
We do not charge for minor breakages or fair wear and tear. We would expect you to cover the costs of any major breakage or damage such as a window or piece of furniture.
Please tell us as early as you can if something meets with an accident so that we can replace it in time for our next guests.
The safety of all our guests comes first, so please do not hide damage to furniture, electrical items or anything which may compromise the safety of future guests.
Please make sure you have adequate travel insurance covering travel arrangements and healthcare.
Please lock the cottage and close the windows whenever you go out because we cannot be held responsible for any accidents, break-ins or theft within the cottage during your stay.
Limitation of liability
We cannot accept liability for any injury, loss or damage, consequential or otherwise suffered by you or any other member of your party, unless there was wilful default by us or our employees, or unless personal injury or death was caused by our negligence.
Cliffs and open water
There are cliffs and open water immediately outside the walls of the Noss Head Lighthouse Compound which are made more dangerous when bad weather makes the ground slippery. Everyone in your party and anyone who visits you must understand the dangers the water and cliffs present to infants, children, teenagers, adults and dogs.
As the person placing the booking, you agree to take full responsibility for the safety of all members of your party, your visitors, and any animals you bring with you, and agree to completely free the owners of the Lighthouse Keeper’s Cottage, Noss Head, their employees, agents and representatives from any liability, loss, damage or expense, including without limitation, legal fees and cost of litigation, resulting from any accidents or incidents relating to the nearby cliffs and open water occurring on the way to or from the Lighthouse Keeper’s Cottage or while staying there.
Failure to disclose all relevant information or comply with these terms may lead to termination of the contract and loss of booking without a refund.
Last updated: 28th October 2018
Staying at Noss Head
Welcoming you to Noss Head
We will agree a time to meet you on the first full day of your stay to help you get the most out of your visit, show you where to find things in the cottage and answer any questions. We always do this for stays of four days or more and can do it by arrangement for shorter visits.
Arriving and leaving
We often have guests leaving and arriving on the same day; the Cottage will be ready for you from 4:00pm onwards and we need you to leave by 10:00am. We may be able to be flexible about these times if there are no bookings either side of your stay; please ask us ahead of time (no later than the day before).
Please always leave the keys in the keysafe. There is a £25 charge for replacement keys.
There must be clear vehicular access the Lighthouse at all times. We are not responsible for any actions taken by the Northern Lighthouse Board, their contractors or agents or the emergency services if your vehicle blocks access to the Lighthouse.
We provide parking outside the cottage for two cars; please ask us if you need parking for additional vehicles.
Before you go
Please make sure everyone in your party allows themselves enough time to tidy up before you go; over-staying is unfair on our cleaners and our next guests.
Please leave the Cottage as tidy as you found it to help our cleaners can get it ready for our next guests on time.
Kitchen items (crockery, cutlery, cookware) should be clean and put away, or loaded into the dishwasher. Please leave the games, books and DVDs tidy and let us know if anything’s broken or missing.
Please put your rubbish and recycling in the wheelie bins on your way out. It would be kind if you could take any glass with you.
Dos and Don’ts during your stay
These Dos and Don’ts keep the Lighthouse Keeper’s Cottage safe for all our guest and neighbours; following them is a condition of your stay.
Our neighbours include people, farm animals, birds, wild-life and sea-life; please be aware of them and respect them.
FIREWORKS OR SIMILAR ARE EXPRESSLY FORBIDDEN as farm animals are nearby.
Rubbish and recycling
The wheelie bins by the gate are emptied on Wednesday morning. Please use the kitchen bins to sort your rubbish and put it into the appropriate wheelie bin by the gate before you leave or when the kitchen bins are full. Details are in the kitchen and the Welcome Pack.
The Council sometimes refuse to empty wheelie bins with unsorted rubbish. If this happens the charges are as follows:
- £50 minimum per external bin that the authorities won’t empty.
- The cost of any fines imposed by the local authority for not following recycling rules could also be passed onto you.
We really don’t want to charge you anything, so please recycle!
Toilet and septic tank
Like many rural properties, the Cottage has a septic tank. This is safe and hygienic so long as the only thing that goes down the toilet are the three Ps (Pee, Poo and Paper!). Please use the bins in the bathroom for everything else; “disposable” or “flushable” items often contain undeclared plastics which won’t break down in the septic tank.
Our cleaners will empty the bathroom bins at the end of your stay or you can use the green wheelie bin at the gate.
Smoking, vaping or using e-cigarettes are forbidden inside the cottage including the porch but you may do so in the compound. There is a sand bucket in the porch for cigarette butts so please don’t leave them outside or throw them over the compound walls where they may harm wildlife.
Your pet will be in an unfamiliar place and may become anxious so we provide a plug-in which is calming for dogs.
The following rules will help you keep your dog and the nearby farm animals, wildlife and birds safe. They are a condition of your stay and if you don’t follow them we may ask you to leave immediately without a refund.
- Please do not leave your dog alone either in the Cottage or in your car.
- Please keep your dog under strict control in the Cottage and on a lead while outside. There are cliffs and open water nearby which could be dangerous to your dog if it is distracted by birds or other wildlife.
- Please keep your dog off the furniture and do not let it go into the bedrooms at any time.
- Your dog should sleep in its own basket or bed in the dining room which is where we suggest you use the plug-in; do not leave it in your car overnight.
- We provide poop bags and a covered bin for bagged mess. Please put the bagged mess in the green wheelie bin when you leave and do not leave it for our cleaners to clear up.
- Please clean up your dog’s hair before you leave.
- We will pass on the costs of any excessive cleaning including the costs of dealing with fleas or parasites.
Cliffs and open water – safety rules
The lighthouse compound is surrounded by cliffs with open water nearby.
PARENTS AND GUARDIANS: Only you can prevent an accident! These rules are to keep your children and dogs safe while they stay with us.
- Do not let your child leave the compound without supervision and make sure your children understand and follow this rule.
- Do not let your dog go outside the compound while off the lead.
- Don’t be distracted by animals or by other people while you are supervising your children or dogs.
- Beware of loose ground, slippery paths, water and overhanging cliff-tops at the top of the cliffs.
Additional facilities such as the telephone, wifi and broadband are not included in the contract to provide accommodation although we will always try to ensure an unbroken service.
The mobile signal at Noss Head is poor but you are welcome to make and receive calls over our wifi if your mobile phone can do so.
The Cottage has a telephone for inbound calls. The number is 01955609439. We receive itemised phone bills and will pass on charges for excessive usage. There is an honesty box for any calls you make:
- 50p for calls of up to 10 minutes to UK land lines
- £1 for calls of up to 10 minutes to UK mobiles
There is a list of useful phone numbers (taxi firms, take-aways, etc) in the Welcome Pack.
Broadband and wifi
Wifi is free but, like a lot of remote areas, Noss Head has a slow broadband connection; speeds are partly dependent on how many people people use the service at once.
It is a condition of using the wifi and /or broadband services that you and your party use them responsibly and do not use them for illegal activities. We will cooperate with legal authorities to the fullest extent if asked to provide information about usage, logs or other records.
These Dos and Don’ts were last updated on 28th October 2018.
We sincerely hope you have a fabulous holiday and enjoy everything that the Lighthouse Keeper’s Cottage and Noss Head have to offer!